Frequently asked questions

Within the Netherlands, shipping costs are €5.95 for orders under €25. Orders over €25 are shipped free of charge.

Order on a weekday before 10 pm? Then your package will be shipped the same evening. Our delivery time varies based on your location, you can check out our predictions here. You’ll always receive a tracking link as soon as your order is on its way.

Yes, absolutely! As soon as your order has been shipped, you’ll receive an email from us with a tracking link. With it, you can track your package anytime and see exactly when it will be delivered.

Even though we ship your package on time and it usually goes smoothly, sometimes the carrier can cause a delay. Unfortunately, this is out of our hands. Haven’t received your package after the expected delivery time, or is the tracking not giving you any clarity? Just get in touch with us via email or WhatsApp. We answer all your questions on weekdays, look into it right away for you, and do our best to make sure your order still gets to you as quickly as possible!

All orders are shipped directly from our warehouse in Apeldoorn. Everything comes straight from our own stock, so you can be sure your package will be delivered quickly!

At Barista Essentials you can pay safely with iDEAL, credit card, Klarna, Apple Pay, Google Pay, and PayPal. Check out all payment options for more info.

Made a mistake with your order? Get in touch with our customer service as soon as possible send us an email or WhatsApp. As long as your order hasn’t been processed or shipped, we can adjust or cancel it free of charge. If the package is already on its way, you can easily return it after delivery according to our return policy.

Right after you place your order, you’ll receive a confirmation email with all the details. Didn’t get it? Please check your spam/junk folder first. Still nothing? Get in touch and we’ll look into it right away.

Yes. Our webshop runs on Shopify Payments, which complies with the strictest international security standards (PCI DSS Level 1). All payments go through a secure SSL connection and are processed by certified payment providers. We never store your payment details ourselves, only the payment provider handles them, with extra layers of protection like 3D Secure and fraud detection. This way you can always pay safely and with peace of mind.

Yes, you can. You can easily place an order as a guest. With an account, however, you’ll benefit from perks like faster checkout and a clear overview of your order history.

We want every home barista to have the chance to return or exchange a product. That’s why returns within the Netherlands, Belgium and Germany are free!

You can return your order within 30 days of delivery, as long as it’s unused (testing it once is of course fine) and in the original packaging. This way, someone else can still enjoy it!

We do our best to keep returns to a minimum to avoid waste. You can read more about our return policy here.

Once we’ve received your return, we process it within 14 working days at the latest. In most cases, it’s much quicker and you’ll see the refund back in your account within just a few days. Refunds are always made via the same payment method you used when placing your order.

Officially, our warranty period matches the warranty period of our manufacturers. You can read more about this in our terms & conditions.

In practice though, we stand fully behind our products – and if there’s ever an issue, we’ll make it right, regardless of warranty terms. So feel free to reach out to us anytime if something comes up!

Please contact us via WhatsApp or by email. We answer these every business day, so they're resolved quickly!

We believe that anyone with the right tools and knowledge can make delicious coffee at home, regardless of skill level or machine. Sometimes you just need a friend to help you get started, and that's us!The friend every home barista needs.

We are here to help home baristas create their best espresso at home.

We do this by:

• Developing tools for home baristas with a focus on functionality
• To share information in an honest, understandable and simply fun way
• To provide the very best accessible customer service

Read more on our about us page!

Yes! Every day we’re busy developing and discovering new tools and accessories to expand our range. We skip the nonsense and only add products we truly believe in. That way our selection stays clear and practical for all home baristas. Plus, for us, a product is never really finished – we keep improving it based on your feedback and our own experiences. That’s why we already have several V2 products in the range. So if you have feedback, we’d love to hear it!